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Privacy policy

Article 1 - Identity of Mibella Hair

  1. Mibella Hair is a sole proprietorship established in Almere, the Netherlands, and registered with the Dutch Chamber of Commerce under registration number 64087123.

  2. Mibella Hair is the data controller responsible for the processing of personal data described in this Privacy Policy.

  3. If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:

Email: info@mibellahair.com

Article 2 - Personal Data We Process

  1. Depending on how you interact with Mibella Hair, we may process the following categories of personal data:

  • Name;

  • Billing and shipping address;

  • Email address;

  • Telephone number;

  • Payment and order information;

  • Customer account information;

  • Customer service correspondence;

  • Reviews and review photographs;

  • Photographs and videos voluntarily provided in connection with enquiries, complaints, returns or warranty requests;

  • IP address;

  • Browser and device information;

  • Cookie data;

  • Website usage information.

  1. We do not intentionally collect personal data from individuals under the age of 16 unless consent has been provided by a parent or legal guardian where required by applicable law.

Article 3 - Purposes and Legal Bases

  1. We process personal data only where we have a lawful basis under applicable data protection legislation.

  2. We process personal data for the following purposes:

  • Processing and delivering orders (performance of the Agreement);

  • Managing customer accounts (performance of the Agreement);

  • Providing customer service and handling enquiries (performance of the Agreement and legitimate interests);

  • Handling returns, warranty claims and complaints (performance of the Agreement, legal obligations and legitimate interests);

  • Processing payments (performance of the Agreement);

  • Complying with legal, accounting and tax obligations (legal obligation);

  • Improving our website, Products and services (legitimate interests or consent, where required);

  • Marketing communications and personalised advertising (consent where required or legitimate interests, where permitted by law);

  • Fraud prevention, dispute resolution, evidence preservation and protecting our legal rights (legitimate interests and, where applicable, legal obligations).

Article 4 - Fraud Prevention

  1. To prevent, investigate and respond to fraud, abuse, unlawful claims and other misuse of our services, Mibella Hair may process and retain relevant personal data.

  2. This may include order information, payment information, customer communications, photographs, videos and other information reasonably necessary for the investigation.

  3. Such information is processed solely for:

  • fraud prevention;

  • dispute resolution;

  • evidence preservation;

  • legal claims and defence;

  • protecting the rights, Customers and legitimate business interests of Mibella Hair.

Article 5 - Sharing Personal Data

  1. Mibella Hair may share personal data with carefully selected third parties where necessary for the operation of its business.

  2. These recipients may include providers of:

  • webshop hosting;

  • payment processing;

  • shipping and fulfilment;

  • customer service;

  • review services;

  • marketing services;

  • website analytics;

  • IT support;

  • professional legal, accounting or business services.

  1. Where required by applicable law, these service providers process personal data only on our instructions and only for the purposes for which they have been engaged.

  2. We may also disclose personal data where required by law or where reasonably necessary to establish, exercise or defend legal claims.

Article 6 - International Transfers

  1. Some service providers may process personal data outside the European Economic Area (EEA).

  2. Where this occurs, Mibella Hair ensures that appropriate safeguards are implemented in accordance with applicable data protection legislation, including adequacy decisions or other legally recognised transfer mechanisms where required.

Article 7 - Cookies

  1. Our website uses necessary, analytical and marketing cookies.

  2. Non-essential cookies are placed only after you have provided your consent where required by applicable law.

  3. You may withdraw or change your cookie preferences at any time through our cookie settings.

  4. For more information regarding the cookies we use, please refer to our Cookie Policy.

Article 8 - Data Retention

  1. Mibella Hair retains personal data only for as long as necessary for the purposes described in this Privacy Policy or for as long as required by applicable law.

  2. Certain information may be retained for longer where necessary to comply with legal obligations, resolve disputes, prevent fraud or establish, exercise or defend legal claims.

Article 9 - Your Rights

  1. Subject to applicable data protection legislation, you may have the right to:

  • access your personal data;

  • rectify inaccurate personal data;

  • request the deletion of your personal data;

  • request restriction of processing;

  • object to processing;

  • receive your personal data in a portable format where applicable;

  • withdraw previously given consent at any time where processing is based on consent.

  1. To exercise any of your rights, please contact:

info@mibellahair.com

  1. We may request additional information to verify your identity before responding to your request.

Article 10 - Complaints

  1. If you have any questions or complaints regarding the processing of your personal data, please contact Mibella Hair first at:

info@mibellahair.com

  1. You also have the right to lodge a complaint with the competent supervisory authority responsible for data protection in your country of residence.

Article 11 - Automated Decision-Making

  1. Mibella Hair does not make decisions based solely on automated processing that produce legal or similarly significant effects for individuals.

Article 12 - Changes to this Privacy Policy

  1. Mibella Hair may amend this Privacy Policy from time to time.

  2. The most recent version will always be published on our website.

  3. We recommend reviewing this Privacy Policy periodically to stay informed of any updates.