Refund policy

We want you to be completely satisfied with your purchase. If you'd like to return your order, you'll find everything you need to know below.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The product is returned in its original condition and packaging.
• The product has not been worn, washed, or altered.
• The original hygiene seals (such as the plastic ties on the hair bundles) remain intact.
• The product is not a custom-made item.

Returning Your Order

1. Request a return by logging in to your account and selecting the order you'd like to return. You can also notify us by emailing info@mibellahair.com, completing our EU Withdrawal Form, or using any other clear method of communication.
2. We will send you a return label within a few days.
3. Print the return label.
4. Send your order back within 14 days of submitting your return request.
5. Once we receive your return, we will inspect it to ensure it meets our return conditions. If everything is in order, we will process your refund and send you a confirmation.

Return Address

Attn. Mibella Hair Returns
Energieweg 41
2404 HE Alphen aan den Rijn
The Netherlands

Return Shipping Costs

Unless the return is the result of an error on our part, return shipping costs are the responsibility of the customer.

Refunds

Once we receive your return, we will inspect it to ensure it meets our return conditions. If approved, we will issue your refund using your original payment method. It usually takes 3–5 days for the amount to reach your account. The entire process typically takes up to 14 days from the date we receive your return.

Any additional costs paid for a shipping method other than our standard delivery option are non-refundable.

Warranty

Our products are made with the utmost care. If you experience an issue with your order or believe your product is faulty, please contact us at info@mibellahair.com. We'll be happy to help.